Electronic commerce is the process of the buying and selling of products or services over electronic systems such as the Internet and other computer networks.
Cycle time is the total time from the beginning to the end of process. E-commerce also can reduce cycle time by eliminating steps in business processes. Those steps may be redundant with more efficient technology solutions. It may speed the overall process and reduces cycle time.
E-commerce improves employees’ empowerment in e-commerce by giving more flexibility to access information for example internet, intranet, EDI and other access to global regulations and latest information employees are able to improve employees’ empowerment. The employees will have sufficient alertness of the complaints and are able to handle the complaints instantaneously and efficiently. Besides, employees may convince customers easily to stay with the service.
E-commerce facilitates customer support by providing a wide range of technological solutions and communication opportunity. It also provides electronic bulletin for customer in order to report fault and dissatisfaction. Customer has direct access to product information updates, and other promotion by visiting the online stores. It is more convenient to customer to buy the products that they need.
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