E-Government in Malaysia: Its implementation so far and citizen's adoption strategies

Various countries are implementing electronic government, generally known as 'e-government' include Malaysia. E-government is the use of information and communication technologies in public administration combined with organisational change and new skills to improve public services and democratic processes and to strengthen support to public policies.

Malaysia's huge e-government http://www.gov.my/ initiative began in 1997 with the launch of the Multimedia Super Corridor's E-Government Flagship Application.

The e-government implementation in Malaysia:

1. Language barrier - Some of the government websites stil using Bahasa Malaysia although some of it has change to English.
2. Technological barrier - Lack of technical infrastructure.
3. Online behaviour - Malaysians remain sceptical on being distrust on electronic transaction especially on online banking buying from an Internet store.
4. Lack of public awareness - Public are not aware of the services offered.

Strategies fotr citizen to adopt e-government:

1. Provide websites with multiple language version.
2. Increase awareness through TV and radio advertisements, and organising workshops at shopping malls.
3.Provide consultation services on how to use those services.

4. Simplify procedures needed to access to the e-government services.

Reference :

http://www.mait.com/admin/enews_images/MAIT%20Country%20Intelligence%20eNews96_37.pdf

http://www.american.edu/initeb/ym6974a/egovernment.htm

http://www.gov.my/MyGov/BI/Directory/Citizen/